Areas of Expertise

• Hospital Operations & Management
• Customer Service Excellence
• Complaint Resolution & Patient Relations
• Medical Tourism & Marketing
• Leadership Development & Staff Training

Academic / Professional Qualifications

• Doctor of Philosophy – Dublin Metropolitan University
• Master of Arts in Human Resource Management – University of Lincolnshire & Humberside
• Certified Trainer – Service Excellence, Leadership & Team Building (In-House Training Certification)

Membership of Board Committees

• Member, Complaints Committee
• Member, Medical Ethics Committee
• Member, Management Committee

Present Directorship(s) and/or Appointment(s)

• Head of Service Department (or specify current designation if available)
• Certified Trainer for In-House Training Programs (Service Excellence, Leadership Development, Team Building)

Past Directorship(s) and/or Appointment(s):

• Liaison Officer for High-Profile Cases, Ministry of Health Malaysia
• Coordinator, Medical Tourism Initiatives
• Representative Office Manager, Medan (Patient Referral & Assistance Services)
• Manager, Hospital Service Department – Operations & Service Quality

Awards/Achievements

• Successfully established and led multiple Customer Service Departments
• Designed and implemented service improvement frameworks across hospital operations
• Led establishment of hospital representative office in Medan for medical tourism outreach
• Recognized for excellence in complaint resolution and patient satisfaction management